Redefining
Customer Support
At Eurocopter Canada, our goal is to get your aircraft back into service quickly and cost effectively. We also understand your own business needs are unique and varied. This is why we provide a wide range of support services.
Globally, Eurocopter has made substantial improvements in Equipment Support, Spare Parts, and Repair and Overhaul to serve you — our customers — better.
Some examples:
- Eurocopter Canada has launched Phase One of our online ordering system. You can now check part availability and pricing online, from the convenience of your desktop PC.
- New Spares platforms are being put into place in Dallas, Paris, and Hong Kong to warehouse components closer to our customers. All of these platforms will be managed by a centralized computer system; allowing us to speed up back order flows and standardize documentation/labeling systems. A new bar-coded labeling system will eventually be offered for to our customers for stock management.
- Eurocopter Canada has recently been approved to overhaul EC 120 components, which will provide you with the benefits of local support. We are also approved on overhaul AS 350 components, repair structures and conduct some third level repairs. Again, the result will be faster turnaround times and lower costs for our customers.
Eurocopter Canada is committed to supporting you and your helicopters, and we will continue to improve the necessary resources you need to maintain your business.
For information on any of these services or technical assistance please contact:
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Warranty
Eurocopter Canada's customer support team is here to help you with your warranty claims. To ensure swift action from our staff, please complete the Warranty Claim Report below and email your completed form to Ruby Smith at ruby.smith@eurocopter.ca. Alternatively, you can fax your form at (905) 871-3599.
Warranty Claim Report
Please refer to the following instructions on how to complete your Warranty Claim Report to ensure we have all the information needed to process your claim in a timely manner.
Instructions to complete your Warranty Claim Report
For any question regarding your Warranty Claim, please contact Ruby Smith:
Ruby Smith
Warranty Administrator
Tel: (905) 994-2930
Email: ruby.smith@eurocopter.ca |
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