Customer Support
At Eurocopter Canada, our goal is to get your aircraft back into service quickly and cost effectively. We also understand your own business needs are unique and varied. This is why we provide a wide range of support services.
Globally, Eurocopter has made substantial improvements in Equipment Support, Spare Parts, and Repair and Overhaul to serve you – our customers – better.
- Eurocopter Canada has recently been approved to overhaul EC120 components, which will provide you with the benefits of local support. We are also approved on overhaul AS350 components and conduct some third level repairs. Again, the result will be faster turnaround times and lower costs for our customers.
Eurocopter Canada is committed to supporting you and your helicopters, as we work diligently to improve services and add the necessary resources and tools you require to maintain and grow your business.
Technical Support
To ensure maximum performance of your aircraft, Eurocopter Canada has regional technical representatives positioned across the country. Our field technicians are equipped to immediately provide solutions to your maintenance requirements.
Services include:
- Troubleshooting/fine-tuning
- Technical assistance for Optional Equipment installations
- On-the-job training
- Inspections and consulting
- Maintenance
- On-site assistance
Eurocopter’s technicians are OEM trained and have the latest diagnostic kits at their disposal, therefore ensuring solutions that are well adapted to your needs. In addition to the regional technical representatives, our in-house service engineers are on standby at our main facility to assist during Aircraft On Ground (AOG) situations. They are backed by well-stocked parts inventories and top-quality logistical support with next-day delivery and are able to answer your questions 24 hours a day, seven days a week.
Spares (AOG) & Technical Support 24/7
Contact Numbers: (800) 267-4999 • (905) 871-7772
ECL Support Network
ECL Vancouver
- Logistic Centre
- Sales
- Technical Support
Vector Aerospace 
- Repair & Maintenance
ECL Fort Erie
- Design & Completion Centre
- Sales
- Technical Support
ECL Montreal
- Spares Sales
- A/C Sales
- Technical Support
Peter Swinnard
Phone: (604) 244-1669
Cell: (604) 644-5733
Fax: (604) 244-2926
Email: peter.swinnard[at]eurocopter.ca
Robert Pritchard
Cell: (780) 990-8755
Fax: (780) 460-2874
Email: robert.pritchard[at]eurocopter.ca
Rod Tupala
Phone: (905) 994-2988
Cell: (905) 401-6493
Email: rod.tupala[at]eurocopter.ca
Blair Auld
Phone: (905) 994-2918
Cell: (905) 321-3758
Email: blair.auld[at]eurocopter.ca
Marc Lajoie
Cell: (514) 823-0755
Email: marc.lajoie[at]eurocopter.ca
