Eurocopter Canada is responsible for administrating the Eurocopter warranty policy for Canadian fleet. A technical review is done in all cases to ensure proper representation and resolution.
Warranty Claim ReportEurocopter Canada’s customer support team is here to help you with your warranty claims. To ensure swift action from our staff, please complete the Warranty Claim Report below and email your local CSR.  Warranty Claim Report |
Warranty Claim Report InstructionsPlease refer to the following instructions on how to complete your Warranty Claim Report to ensure we have all the information needed to process your claim in a timely manner.  Warranty Claim Report Instructions |
Please note, the warranty period on the repaired or replaced part, is the warranty period that was remaining on the original claimed defective part. The part removed for which Eurocopter supplies a replacement part shall become the property of Eurocopter.
As soon as possible, but no later than fifteen (15) days after the discovery of any defect, the Customer shall furnish to Eurocopter, through the Warranty Claim Form, the full details of the claim and the basis thereof. As soon as the Warranty Claim Form is received, Eurocopter will return to the Customer the Warranty Claim Acknowledgment and the Return Material Authorization form. Within fifteen (15) days from the occurrence date of the defect the Customer shall return the allegedly defective part to Eurocopter.
To submit a claim please contact your Customer Support Representative (CSR).
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Contacts: |
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Spare Parts Support Manager |
Customer Service Representative |
| Customer Service Representative Max Dobbie Tel: (905) 994-2954 Email: max.dobbie[at]eurocopter.ca |
Customer Service Representative Tracey Lahaie Tel: (905) 994-2957 Email: tracey.lahaie[at]eurocopter.ca |
| Customer Service Representative Vincent Marquet Tel: (514) 334-5554 ext. 5001 Email: jean-vincent.marquet[at]eurocopter.ca |
Customer Service Representative Dan Payette Tel: (514) 334-5554 Email: dan.payette[at]eurocopter.ca |
| Customer Service Representative Ruby Smith Tel: (905) 994-2930 Email: ruby.smith[at]eurocopter.ca |
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